Shopping FAQs

Why should I register?
There are several benefits to registering, such as: Easy access to your Order History Faster checkout
Fri, 22 Nov, 2019 at 6:19 AM
How do I check the status of my order?
You can view your order history by logging into your account.
Fri, 22 Nov, 2019 at 6:21 AM
How do I know if an item is in stock?
We have a real time inventory on our website. We won't sell it to you if we are out of stock.
Fri, 22 Nov, 2019 at 6:23 AM
What is our backorder policy?
Our real-time inventory means that items are removed from stock as soon as we run out, but occasionally there is an error in the count so we show more than ...
Fri, 22 Nov, 2019 at 6:24 AM
How do I add something to my cart without losing my order?
You can click on any link to go to home page or any desired category to continue shopping.
Fri, 22 Nov, 2019 at 6:25 AM
What does this order status mean?
We have the following order statuses: Pending: Sometimes an order stays pending if payment is not completed Process: We have charged you for the order an...
Fri, 22 Nov, 2019 at 6:26 AM
What forms of payment does Kraze FX accept?
We accept MasterCard, Visa, Amex and Discover. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card co...
Fri, 22 Nov, 2019 at 6:27 AM
How do I know if my purchase has been confirmed?
After clicking the "Submit" button, you'll be taken to an order confirmation with your order number. You will also receive an email immediatel...
Fri, 22 Nov, 2019 at 6:27 AM
Can I cancel my order after I have completed it?
If you cancel immediately, or before we have sent your order to our warehouse for processing, we are happy to cancel the order at no additional charge. We s...
Fri, 22 Nov, 2019 at 6:28 AM
Where is your store?
Our store is at our Newburgh location and is open from 9 am to 3 pm Tuesday - Friday. 16 Dalfonso Rd Newburgh, NY 12550
Fri, 22 Nov, 2019 at 6:28 AM